Placing a piece of software to monitor the agent on the computer is the basic idea of this service. So here’s how it actually works? An Operations Manager sends alerts when problems are identified, and recognizes which monitored objects are not healthy and will provide information to help to identify the cause of a problem and possible solutions.
Several sources including the Windows Event Log is being watched by the agent, for specific events or alerts generated by the applications executing on the monitored computer. The agent forwards the alert to a central SCOM server upon an alert occurrence and its detection. The SCOM server maintains a database of history of alerts. It applies filtering rules to alerts once they occur and a rule gives a notification to a person via email or a message and generates a network support ticket. Also the other workflow that directs to correct the cause of the alert in a proper way can be triggered from SCOM server.
The term ‘management pack‘ is used by the SCOM to refer to a set of filtering rules that are specific to some monitored application. SCOM also provides management packs for Microsoft and other software vendors. While an administrator role is needed to install agents, configure monitored computers and create management packs, rights to simply view the list of recent alerts can be given to any valid user account. Multiple networks across logical windows domain and physical network boundaries can be monitored by aggregating several SCOM servers. Web service was employed to connect several separately managed groups to a central location in early versions of the operations manager. This web service is no longer used in recent Operations Manager 20007. Rather, a direct TCP connection is used, making use of port 5723 for these communications….
The main task of the operations Manager is, it helps to monitor multiple applications, services, devices and computers. Since small and large businesses, are typically dependent on the services and applications provided by their computing environment. To ensure the performance and availability of those critical services and applications. IT service provider must ensure when a problem arises; identify where the problem is, and figure out what is causing the problem; ideally before the users of the applications encounter the problems. The more computers and devices in the business, the more challenging this task becomes. The Operations console, enables you to check the performance, availability and health for all monitored objects in the environment and helps you identify and resolve problems.
About the Author : Tharanga Jayasekara is one of the IT Technical Engineer in COMMit. Commit is a Complete Technology Solution Provider specializing in a wide variety of solutions ranging from Cabling and Networking, Telecom – Analog, Digital and VOIP, LAN and WAN, Internet security and VPN Connectivity, Access Control and security, Backup and Cameras to complete Windows Server based setups and Desktops with all required hardware like printers, scanners, Copy centers and Multifunctions, etc. Monitoring the call, and ensuring the calls to be closed within the agreed SLA with proper solution.
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