All our Solutions are backed up by Customized Services, Service Level Agreements and Personal focus. We cater to businesses with 5 PC’s and up to 100+ computers and servers. Small, Medium, Enterprise or rapidly growing we can tend to all of your IT needs. Our engineers are highly qualified to tackle any IT issue you may come across.
We offer 5 different AMC contracts (Bronze, Silver, Gold, Platinum, Customized). You can choose one of our standard contracts or we can design you a custom contract that fits your needs and requirements. With all of our contracts we offer unlimited remote support. Most calls remote and onsite are managed within only 2 hours. We offer onsite and offsite support. We have engineers setting onsite for various customers throughout Dubai. You may choose to have engineers as many days a week that you like. Our onsite engineers will give you the best IT experience available. Some customers choose to take an onsite engineer for one or two days. All none emergency calls are held for the days our engineers are onsite. This service has enabled many companies to grow their companies without the worry of managing their own IT.
Whatever your requirement, we can find a support solution for you be it:
- Faster response times
- Remote support and monitoring
- Regular preventive maintenance
- Instance or incident based call-out support
- Annual Support contracts